Although incidents like this can occur with any salaried employee, I didn't find it alarming enough to prevent me from hiring virtual assistants. The main reason I enjoy working with them is that if they don't work out (for whatever reason) I can easily find a replacement and there is no financial loss to the law firm. I only pay after satisfactory services are rendered.
Matt: Did you have your virtual assistant sign any type of confidentiality agreement before they started working on your client's cases?
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